Custom Orders, Shipping & Returns
Stock Orders vs Custom Orders
All stock items will be sent within 2 days. Due to the nature of custom orders these will take longer to be posted with an approximate lead time of 2-6 weeks depending on the complexity of the item.
Deposits for Custom Work
All deposits for custom work are non-refundable due to the costs involved with purchasing the materials and creating these items.
Free NZ Standard Shipping
All postage New Zealand wide is free of charge. All orders should be received within 1-2 days and will be sent with tracking.
International Postage $25 NZD
All international orders will be sent via Airmail with NZ post, the delivery times depending on the country. All customs or duties charges at arrival are subject to be paid by the purchaser and are not the responsibility of Jewellery By Design NZ.
Damaged or Defective Jewellery
Any item that is received defective or damaged can be return and repaired free of charge within 14 days. Any issues after this will be assessed on a case by case basis as to the cost of repair.
Returns or Exchanges
For returns due to change of mind you will need to contact JBDNZ as soon as possible. Due to the nature of jewellery, earrings are not returnable for hygiene reasons.
Exchanges will be assessed on a case by case basis.
Unfortunately all custom orders are non-refundable and exchanges are not accepted unless it is damaged in transit or has a manufacturing fault. You must contact JBDNZ within 3 days of receiving your item.
Shipping fees are non refundable.